Furniture Warranty

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Furniture Warranty Coverage:
At the discretion of CEF, we will replace or repair product which proves to be defective in original workmanship or manufacturing that may become evident within the first 12 years from the date of purchase. In order for CEF to honor this warranty, all products must be housed in an environment of controlled temperature and humidity, and the proper guidelines must be followed for care and cleaning.


Exceptions:

  • Charging Carts (all components except electrical) -10 years

  • HATT Tables-1 year (Dry erase + Pneumatic Columns)

  • Casters (Charging Carts, STEM Carts, Tables)-5 years

  • Metal Stools-5 years

  • Treated Butcher Block Tops-5 years-Untreated Tops-1 year

  • Tough Tops-5 years

  • Electrical components on all furniture & charging carts-3 years-Limited lifetime; provided by the surge protector manufacturer. 

    Surge protectors are designed to sacrifice themselves in order to save equipment connected to them in the event of a power surge.  Consequently, a surge protector that has experienced a surge and no longer conducts A/C power has performed its duty protecting connected equipment.

  • Dry Erase/Markerboard Surface Laminate-1 year

  • Articulating,Fixed or Clamp on Mounted Monitor Arms-1 year

  • Locks-1 year

  • Pneumatic Sit to Stand Height Adjustable Base-1 year

  • Glass Table Tops-1 year

  • Untreated (Raw, Natural State) Butcher Block Tops-1 year

Exclusions:
CEF warranty does not apply to:
• Normal wear and tear.
• Abnormal or abusive use of product.
• Transit damage caused by freight carriers other than CEF truck and trailer. Please see separate guideline around freight damages.
• Modifications to product that are not approved by CEF engineering.
• Products not assembled properly, used or maintained in accordance with product instructions and care guidelines.

Soft Seating Warranty

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Soft Seating Warranty Coverage
CEF’s Limited Lifetime Warranty covers defects in materials and workmanship for soft seating, including all foam and upholstered pieces when the product has been properly cared for and under normal use. This warranty applies to the original purchaser and is not transferable. At the discretion of CEF, will remedy warranty cases to the original owner by replacement (cover only if applicable), repair, or a credit agreement

What is Covered

  • Frame: The structural frame of the furniture is warranted against defects in material and workmanship.

  • Upholstery: The fabric and foam are covered against defects in material and workmanship.

What is Not Covered

  • Damage caused by misuse, abuse, or improper maintenance.

  • Normal wear and tear, including fading or soiling of upholstery.

  • Accidental damage, stains, or scratches.

  • Modifications or repairs performed by unauthorized personnel.

  • Damage due to environmental factors (e.g., excessive humidity, direct sunlight).

Exceptions for Specific Options:

·        Electrical-3 years of limited lifetime*

·        Mechanisms such as folding brackets & tablet arms-1 year warranty

·        Casters-5 years of warranty

·        Dry Erase Accent tops or backs-1 year warranty (scratches are not included)

·        Fenix or High-Pressure Laminate Pieces (tabletops or backs)-5 years

·        Locks-1 year

Claim Process
To make a warranty claim, please follow these steps:

  1. Contact Us: Send an email to cef@cefinc.com with a thorough description of claim accompanied by detailed images. You may also call us at 1-800-255-9189.

  2. Assessment: We will assess the claim and determine if it falls within the warranty coverage.

  3. Resolution: If your claim is approved, we will repair, replace or credit the defective item at our discretion.

Limitations

  • This warranty is non-transferable and applies only to the original purchaser.

  • Our liability is limited to repair or replacement of the defective item, and we are not liable for any indirect or consequential damages.




Freight & Delivery Guidelines

At CEF, we make every effort to assure that the delivery of your product is quick, easy, and efficient. We deliver almost* all of our products fully assembled. In most parts of the southeast, we personally deliver your product straight from our truck to your end-user. In other areas of the United States, we can also deliver using our trucks depending on the size of your order.  Otherwise, we find the best freight carrier service that we know will handle your delivery with care, and our goal is to package and protect your product so it arrives the way it left our factory. Please read the below freight policy carefully.

All pricing reflects FOB Taylorsville, NC-28681. Although we take every precaution to avoid shipping damages, unfortunately, damages still take place. It is important that our freight damage guidelines are followed in order to have the best possible outcome. Failure to follow these guidelines could result in an additional cost to our dealers or end-users. Packages MUST be inspected carefully & thoroughly by the consignee. If there is any damage or question of damage, the consignee must ask the delivery driver to remove the packaging and inspect the product before leaving and do not refuse the shipment. The consignee should take a picture(s) and request the delivering carrier to record on the delivery receipt any damages to the product or packaging at the time of delivery. Additionally, any shortages should be noted on the delivery receipt. If further damage is found after delivery (concealed damage), the delivering carrier must be notified within 5 business days of the concealed damage and there should be an immediate inspection performed by the delivering carrier. Cartons must be held by the consignee for carrier inspection, which expires after 15 days. CEF will assist to obtain claim settlement, but the consignee must take the necessary steps to obtain proof of loss and damages. NOTE: If visible damage or shortage is present, carriers are not responsible after the delivery receipt is signed without a damage or shortage notification, therefore CEF is unable to assist in obtaining a claim settlement! If a customer selects and secures a freight carrier, the customer is directly responsible for any freight damage claims.

*Exception: All Tables, Ed Tables, Quad Pod, Hideaway Storage Table. Leg assembly or top assembly is required.

Returns:
Returns must be requested and authorized within 7 business days and are subject to a 25% restocking fee, plus return carrier fees. Item(s) must be undamaged and in their original state. Custom products are not eligible for return under any circumstance.