Freight & Delivery Guidelines
At CEF, we make every effort to assure that the delivery of your product is quick, easy, and efficient. We deliver almost* all of our products fully assembled. In most parts of the southeast we personally deliver your product straight from our truck to your end user. In other areas of the United States, we can also deliver using our trucks depending on the size of your order. Otherwise, we find the best freight carrier service that we know will handle your delivery with care, and our goal is to package and protect your product so it arrives the way it left our factory. Please read the below freight policy carefully.
All pricing reflects FOB Taylorsville, NC-28681. Although we take every precaution to avoid shipping damages, unfortunately damages still take place. It is important that our freight damage guidelines are followed in order to have the best possible outcome. Failure to follow these guidelines could result in additional cost to our dealers or end users. Packages MUST be inspected carefully & thoroughly by the consignee. If there is any damage or question of damage, the consignee must ask the delivery driver to remove the packaging and inspect the product before leaving and do not refuse the shipment. The consignee should take a picture(s) and request the delivering carrier to record on the delivery receipt any damages to product or packaging at the time of delivery. Additionally, any shortages should be noted on the delivery receipt. If further damage is found after delivery (concealed damage), the delivering carrier must be notified within 5 business days of the concealed damage and there should be an immediate inspection performed by the delivering carrier. Cartons must be held by the consignee for carrier inspection, which expires after 15 days. CEF will assist to obtain claim settlement, but the consignee must take the necessary steps to obtain the proof of loss and damages. NOTE: If visible damage or shortage are present, carriers are not responsible after the delivery receipt is signed without a damage or shortage notification, therefore CEF is unable to assist in obtaining a claim settlement! If a customer selects and secures a freight carrier, the customer is directly responsible for any freight damage claims.
*Exception: All Tables, Ed Tables, Quad Pod. Leg assembly or top assembly is required.
Returns must be requested and authorized within 7 business days and are subject to a 25% restocking fee, plus return carrier fees. Item(s) must be undamaged and in their original state. Custom products are not eligible for return under any circumstance.